Exchange & Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange/ return. To be eligible for a exchange/ return, your item must be unused and in the same condition that you received it. It must also be in the original Gab Mc Neil packaging.
Due to all Gab Mc Neil pieces being handcrafted as well as being made to order. We unfortunately don't do refunds only exchanges and store credit.
Non-exchangeable/ returnable pieces of jewelry
One-of-kind (one offs) custom orders and or customized orders.
To complete your exchange/ return, we require the certificate of authenticity and the proof of purchase in form of invoice or receipt. Sale items (if applicable) may be exchanged/ returned, sale items can be exchanged and or returned for store credit.
Exchanges/ returns (if applicable) once your exchanges/return is received and inspected, we will send you an email to notify you that we have received your exchanged/ returned item. We will also notify you of the approval or rejection of your exchange/ return.
If you are approved, then your exchange/ return will be processed, and you will be issued store credit in the form of digital gift card. A digital gift card will be sent to your customers email within 24h of approval. Once received the customer may use the credit amount on the card as they see fit.
You will be responsible for paying for your own shipping costs for exchanging/ returning of your piece of jewelry(if applicable)Shipping costs are non-refundable. Only if the (if applicable) material or craftmanship is at fault will Gab Mc Neil be responsible for shipping costs. Depending on where you live, the time it may take for your exchanged/ returned product to reach us, may vary. If you are shipping an item over $100 CAD, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item and hold the customer responsible for any lost returns.
We love all our customers reach us at firstname.lastname@example.org with any questions/ inquiries.