FAQ
BRAND QUESTIONS
No all our jewelry is casted from solid high quality precious metals and we leave them in their natural color. Our jewelry doesn't go threw any type of plating process, just some old fashion polishing. All our pieces are made from 925 sterling silver or 10k gold both metals are ideal for heavy wearing.More Info
Our atelier and office are at 4030 Rue Saint-Ambroise #357, Montréal, QC, Canada H4C 2C7
All Gab Mc Neil jewelry is handcrafted in our Montréal, Canada atelier.
We accept payments from major credit card companies like Visa, Mastercard, American Express, and PayPal.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Privacy Statement here.
MADE TO ORDER & SHIPPING
All Gab Mc Neil jewelry pieces are made to order.
In out of stock iteams will ship 10-15 business days.
In stock iteams will ship 1-2 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of ourShipping Policy.
Yes, we offer free shipping for orders that amount to 500$ CAD or more. Check the cart to see the current deal on free shipping..
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
LIFETIME WARRANTY & REPAIRS
We believe in our craftsmanship, materials and designs so all our products have a lifetime warranty.
Our warranted products are subject to quality control and provides a guarantee against defects.
The guarantee covers any craftsmanship, design, or material defect. Please notify us within 30 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
for more information - More Info
We offer 24/7 365 days a year customer service
+1 (888) 994-8618 | Info@gabmcneil.com
Please get in touch for more information about repairs and warrantie questions.
The repairs could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
RETURNS & EXCHANGE
Yes, we offer full refunds and or exchange.
Please enquire for more information about our policy's.
A refund or echange request can be submitted within a 30 Days after the purchased iteams have been recived.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund and or exchange.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund in form of a gift card to our store.
Please check our Terms of Service to see if you're eligible for a refund or exchange.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Please contact customer service for any other questions.
+1 (888) 994-8618 | Info@gabmcneil.com