Due to the bespoke nature of our products, all returns or exchanges will not be accepted for any custom jewelry or custom sizes, personalized pieces or commissioned designs. This does not include returns or exchanges on made-to-order pieces we're here to help.
14 day returns, full refund & or exchanges
We want you to be thrilled and love your jewelry so if it’s not the right fit or you are not 100% satisfied with your purchase please notify us from your account or by contacting our customer service it must be within 14 days of receiving your order.
But that's not all—we also offer exchanges! If you'd like to exchange an item for another one in our store, simply return the original item within 14 days of receiving it and then place a new order. We'll process the exchange as quickly as possible sooner rather than later.
Once a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The purchaser is responsible for ensuring to comply with laws and regulations of the country of destination.
Gab Mc Neil jewelry pieces are made to order or are custom made.
Made-to-order item(s): Please allow minimum 10-15 business days for processing and for item(s) to be handcrafted and ready for shipping.
Custom-made-order item(s): Please allow minimum 25-30 business days for processing, designing and for item(s) to be handcrafted and ready for shipping.
Also note item(s) will be shipped with either FedEx/ Canada Post they offer Insurance as well as tracking at checkout.
Gab Mc Neil does not have any responsibility on payment of any of the following additional item(s) shipping charges that may apply taxes, duties, fees and charges for return or exchange item(s).